In his post: The Physical Library in the 21st Century David Lee King in effect asks “what happens when a library’s service levels for books is so good (books found and reserved online, books delivered to a home address, books returned via a drop box or mail) that the customer traffic drops off dramatically”.
What will sustain the traffic levels??? – an excellent question. Make sure you also read the comments below the post.
I agree with the central idea that the library will have customer traffic if the user has a sufficiently positive experience. Within the next 5-10 years, there will be so much competition for a customers time, that only those venues that offer a rewarding user experience will have repeat traffic. How well libraries create unique and rewarding experiences will determine their success. For some more exciting ideas about the library experience of the future, go here: The Future of Libraries.
What are your ideas to create a great user experience in your library?
What already works? What can be improved?